APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • IT Infrastructure
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    Editor's Pick (1 - 4 of 8)
    left
    From a Traditional to a Digital Mindset, and the Impact on IT

    Hubert Van Dalen, Chief Information Officer, Service Stream

    5 Signs it's Time to Rethink your Social Strategy

    Andrew Wilson, CIO, Accenture

    Nexus of forces Technology Trend for Business Productivity

    Umesh Mehta, Sr. VP & CIO, India, Jubilant Life Sciences

    CIOs must step into the Domain of Business Transformational Leadership

    Thaddeus Arroyo, CIO, AT&T

    Readying your Application to Beat the Bargain Hunting Crowd

    Mohan Veloo, Vice President, Technology, APAC, F5 Networks

    Map Your Success...

    Tom Leyden, Global Leader of IT, Woods Bagot

    The Role of Edge Computing in 5G Technology

    Jaheer Abbas, Senior Director Se Asia & India, Limelight Networks

    Cybersecurity - On the Front Line

    Andrew Smith, Director of Computer Forensics Services, Orion Investigations Co., Ltd

    right

    Servicenow Digitized Auckland Council

    Mark Denvir, Director of ICT, Auckland Council

    Tweet
    content-image

    Mark Denvir, Director of ICT, Auckland Council

    Service Now was implemented to Auckland Council in 2016. Since then, we have continued to see an exponential increase in our workplace productivity, with streamlined efficiencies and task completion, providing an accelerated delivery of services. This sees a significant cost reduction to the business, whilst continuing to develop our customer’s experience.

    The recent advancements in Service Now provide us with the opportunity to make ongoing enhancements to develop our platform. We are currently in the process of onboarding Regional Facilities Auckland (RFA), co-designing solutions to suit the RFA users. Having seen the quality of service that can be obtained at a very low cost, RFA receive the efficiencies of a large scale organization providing support to their business.

    This realization of the value of service integration and information across the business is a significant step for Auckland Council. Consequently, RFA will receive improved reporting and data analytics whilst also improving their user experience with their IT department, on a day to day basis.

    “Service Now will be a huge improvement to our user experience. It will provide a comprehensive self-service portal offering an easier way to raise requests and incidents with automated workflows, to result in increased efficiencies and process flow.”

    -Louise Gardiner, General Manager Information Services, Regional Facilities Auckland.

    Automated workflows and efficiencies are only a part of the boundless opportunities, that are available through the Service now advancements. The simplicity in reporting and depth of data is taking our business intelligence to an optimized level never seen before at Auckland Council.

    The next platform advance we will implement is New York. This will provide us the opportunity to take our users to an entirely mobile way of working, with any device, anywhere.

    Implementation of the mobile platform as a brand-new functionality by Service Now will be available as an app on our users' phones. Our field workers, such as restaurant health inspectors, will be enabled to do their job on location, logging data instantly.

    This will provide a significant impact to the business and accelerate Auckland Councils delivery of services to our ratepayers and residents. Escalating time to complete tasks through leveraging our technology will see an optimized user and customer experience – an incredibly exciting prospect considering this is in the very near future.

    This new advancement opens a world of opportunities for us to implement further capabilities with this mobile functionality. Providing our users with immediate access to our technology and systems will increase and optimize our services making processes faster to deliver, with our customers enabled access to information, instantly.

    A core focus on customer-centered design is a key aspect to the success of our ICT self-service portal, implemented through Service Now. This portal enables our people instant access to catalogue information, our service desk, and immediate troubleshooting. Consequently, we have seen significant reduction in user frustration and optimized levels of productivity across the business.

    The next few months will see an escalation of improvements and business process change for our customers and staff, as we leverage off the Service Now advancements. This is an exciting time for the business and through the implementation of Service Now, we are more effective and efficient, with the groundwork now in place for future business opportunities in our shared services space.

    tag

    Customer Experience

    Weekly Brief

    loading
    Top 10 IT Infrastructure Solution Companies - 2019
    ON THE DECK

    IT Infrastructure 2019

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Cultivating a Sustainable Future through Collaboration

    Cultivating a Sustainable Future through Collaboration

    Jiunn Shih, Chief Marketing, Innovation & Sustainability Officer, Zespri International
    Mastering Digital Marketing Strategies

    Mastering Digital Marketing Strategies

    Tasya Aulia, Director of Marketing and Communications, Meliá Hotels International
    Building a Strong Collaborative Framework for Artificial Intelligence

    Building a Strong Collaborative Framework for Artificial Intelligence

    Boon Siew Han, Regional Head of Humanoid Component Business & R&D (Apac & Greater China), Schaeffler
    From Legacy to Agility Through Digital Transformation

    From Legacy to Agility Through Digital Transformation

    Athikom Kanchanavibhu, EVP, Digital & Technology Transformation, Mitr Phol Group
    Change Management for Clinical Ancillary Teams: Aligning Practice with Policy and Progress

    Change Management for Clinical Ancillary Teams: Aligning Practice with Policy and Progress

    Ts. Dr. James Chong, Chief Executive Officer, Columbia Asia Hospital – Tebrau
    Digital Transformation: A Journey Beyond Technology

    Digital Transformation: A Journey Beyond Technology

    John Ang, Group CTO, EtonHouse International Education Group
    Building A Strong Data Foundation: The Key To Successful Ai Integration In Business

    Building A Strong Data Foundation: The Key To Successful Ai Integration In Business

    Richa Arora, Senior Director Of Data Governance, Cbre
    Transforming Tollways Through People, Data and Digital Vision

    Transforming Tollways Through People, Data and Digital Vision

    Carlo Cagalingan, Chief Digital Officer and Chief Information Officer, Metro Pacific Tollways Corporation
    Loading...
    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://it-infrastructure.apacciooutlook.com/cxoinsights/servicenow-digitized-auckland-council-nwid-6946.html